Refund Policy

General Return Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return once returns resume, your item must be:

Unused
In the same condition as received
In its original packaging

Proof of purchase is required to complete any return.
Please do not send your purchase back to the manufacturer.

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email to confirm we’ve received your item and to inform you whether your refund has been approved or denied.

If approved, your refund will be processed and a credit will be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Double-check your bank account.
Contact your credit card company — it may take time before your refund is officially posted.
Contact your bank — processing times may vary.

If you've done all of this and still haven't received your refund, please contact us at jackie@anchordog.com.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are final sale and cannot be refunded.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.
To request an exchange, email jackie@anchordog.com